1. Parties and Legal Entity

These Terms & Conditions (“Terms”) govern all transactions between Chatsmart International, also referred to as Chatsmart Global, a company registered in Latvia under the address:
Cietokšņa iela 14-3A, Daugavpils, LV-5401, Latvia (“Company”, “Chatsmart”, “we”, “our”, “us”), and any client or subscriber (“Client”, “you”, “your”).

Official website: https://chatsmart.org
Official contact email: info@chatsmart.org
Billing and account matters: renards@chatsmart.org

By subscribing, paying for, or using our services, you acknowledge that you have read, understood, and accepted these Terms in full.

2. Nature of Services

Chatsmart provides digital and subscription-based services including, but not limited to:

• Setup, hosting, and maintenance of WhatsApp Business API accounts and phone numbers

• Message automation infrastructure and campaign management

• Integration, technical support, and ongoing account maintenance for WhatsApp marketing systems

These services are digital, customized, and provisioned immediately upon payment, and therefore are non-returnable and non-refundable.

3. Subscription, Billing & Automatic Renewal

All services are billed in advance and operate on an automatic renewal basis unless explicitly canceled by the Client.

• By completing payment, you authorize Chatsmart to automatically charge the same payment method for subsequent billing cycles (monthly, quarterly, or annually).

• Invoices are generated automatically and available upon request.

• All charges are final and non-reversible once processed.

4. Cancellation Policy

To cancel your subscription, you must send a written cancellation request to info@chatsmart.org.
Cancellation requests must be received at least three (3) business days before the next renewal date.

Cancellations submitted after a renewal date will apply to the following billing cycle.
Failure to submit a cancellation request as outlined above will result in continued billing and service delivery.

5. Refund Policy

Due to the digital and customized nature of the services provided, Chatsmart does not offer any refunds.

This includes, but is not limited to:

• Partial usage of a subscription period

• Failure by the Client to use or access the service

• Perceived lack of results or performance outcomes

• Account inactivity or lack of communication from the Client

Refunds are only granted in cases of proven duplicate payment or documented system error directly caused by Chatsmart.

6. Service Delivery Confirmation

Service is considered delivered and completed once:

• The Client’s WhatsApp Business API number has been hosted or maintained under Chatsmart’s infrastructure, or

• The account has been provisioned, configured, or integrated into the Client’s system

System records, message logs, or hosting confirmations will serve as proof of delivery.

7. Chargebacks and Disputes

By entering into this agreement, the Client explicitly waives any right to file or initiate a chargeback or payment dispute for services that were delivered, accessible, or activated.

In the event of a chargeback:

• The Client acknowledges that the chargeback constitutes a breach of contract.

• Chatsmart reserves the right to suspend all active services, terminate accounts, and pursue the full recovery of disputed amounts, including chargeback fees, legal expenses, and collection costs.

Any payment or service dispute must be addressed directly with Chatsmart at info@chatsmart.org, where our billing team will review and respond in writing.

8. Client Responsibilities

The Client is responsible for:

• Ensuring their payment method remains valid and up to date

• Monitoring renewal dates and subscription activity

• Contacting Chatsmart for any changes or cancellations

Failure to fulfill these responsibilities does not entitle the Client to a refund or chargeback.

9. Non-Transferability

All subscriptions and services are tied to the Client’s specific WhatsApp Business account or number and cannot be transferred to another person or company without prior written approval from Chatsmart.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Latvia.
Any dispute arising under these Terms shall be resolved exclusively in the competent courts of Latvia (Daugavpils jurisdiction).

11. Contact Information

For billing, support, or cancellation inquiries:
Email: info@chatsmart.org
Billing: renards@chatsmart.org
Website: https://chatsmart.org
Company: Chatsmart International, Cietokšņa iela 14-3A, Daugavpils, LV-5401, Latvia

By completing payment or continuing service usage, the Client acknowledges and agrees that all fees are non-refundable, all disputes must be resolved directly with Chatsmart, and no chargeback shall be initiated under any circumstance once service has been delivered.